Usherex Ltd privacy policy

Effective date: 11/08/2023

Last updated: 29/01/2024


The Usherex Ltd (‘Usherex’, ‘we’, ‘us’ or ‘our’) privacy policy explains what happens to any personal data that the visitor (‘you’) provides to us or that we collect from you whilst you visit usherex.co.uk (the ‘website’ or ‘site’).


Our contact details

Name: Tom Bradfield

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Phone number: 07424 591708

Email: tom@usherex.co.uk


1. The type of personal information we collect

We currently collect and process the following information:

  • first name
  • last name
  • company name
  • email address
  • billing address
  • shipping address
  • phone number
  • IP address
  • payment method.


2. How we get the personal information and why we have it

Most of the information we process is provided to us directly by you for one of the following reasons:

  • customer orders
  • contact form
  • returns form
  • store account.


3. How we use your personal information


Customer orders

When you order with us, we need your name and address to ensure you receive your goods. We will use your email address to send you information about your order, such as order confirmations, shipping information, and invoices. If we need to contact you regarding an issue with your order, and you are unavailable via email, we may contact you by telephone. When purchasing from us, you will be asked to provide card details via the payment gateway Stripe. Your IP address will be included in the order details inside our admin dashboard to help prevent fraud.

We use the information you provide when ordering with us to comply with our legal obligations, such as calculating taxes and accounting records.


Contact form

If you use our contact form to ask us any questions about our company, our products, or an order you have made, you will provide an email address, first name, and last name so we can communicate.


Returns

Your order number, email address, first name, and last name are necessary so we can verify you are the person who made the purchase order and send you the returns information.


Store account

If you create an account on our website, we will store your username, name, billing address, shipping address, email address, and phone number. It will be used to populate the checkout for future orders. We may also use your email address to send information if there are any issues with your account. If you request a password reset, your IP address will be included in the reset email to help verify that the request is legitimate and not coming from an unauthorized source.


4. Personal information we share with others


WooPayments, powered by Stripe

We process payments through WooPayments, powered by Stripe. Some of your data, such as identification and payment information, will be passed to these third-party vendors.

If you create an account on our website and save your card information for faster checkout on your next purchase, your card number and other details will be stored securely on WooPayment’s server. WooPayments utilizes a token and API-based method for this purpose. Your card number and CVC code are not stored directly on our website.

For more details, please see the WooPayments privacy policy (automattic.com).

For more details about Stripe, please see the Stripe privacy policy.


Apple Pay

We accept payments through Apple Pay. Some of your data, such as identification and payment information, will be passed to Apple Pay.

For more details, please see the Apple Pay privacy policy.


Google Pay

We accept payments through Google Pay. Some of your data, such as identification and payment information, will be passed to Google Pay.

For more details, please see the Google Pay privacy policy.


FedEx

We ship our parcels with FedEx. When you order with us, we share your name and delivery address with FedEx. We may also share your email address and telephone number so you can receive tracking information regarding your order. FedEx might also contact you if there is an issue locating your delivery address or if nobody is available to collect the delivery of your parcel. 

For more details, please see the FedEx privacy policy.


5. Lawful bases

Under the General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

We have a legal obligation. 


6. How we store your personal information

Your information is securely stored. We keep names, email addresses, phone numbers, payment details, and purchase order details for six years as we are legally required for tax obligations. This data is stored on our accounting software, password-protected and secured with a two-step authentication process. Your order details are also stored in the admin area of our website, which is password-protected and secured with a two-step authentication process. Once the six years are over, we will dispose of your information by deleting all our files and any backups containing your data.

Contact information received from our email contact form will be deleted after ninety days unless we have ongoing conversations with you.


7. Cookies

We use cookies on our website. For more information, please see our cookie policy.


8. Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge to exercise your rights. If you make a request, we have one month to respond to you.

Please contact tom@usherex.co.uk if you wish to make a request.


9. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to tom@usherex.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk